Returns & Exchanges

At Matcha, we want you to be fully satisfied with your premium tea experience. If you are not happy with your purchase, we offer a 30-day return policy for unopened items and store credit for opened packages.

Return Process

• 1.
  Initiate Your Request

  Contact our support team with your order number and the reason for your return to receive a Return Authorization number.

• 2.
  Package Your Items

  Securely pack the matcha tins or accessories in their original packaging to ensure they are protected during transit.

• 3.
  Ship the Product

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our quality team inspects the returned goods, we will process your refund or store credit within 5-7 business days.